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Warranty & Refound Policy

WARRANTY ON PRODUCTS



All products purchased on Da Teatro s.r.l. are new and therefore have warranty in accordance with the Italian sense of the decreet. 02/02/2002 No. 24 that Italy has implemented the Directive 1999/44/EC on guarantees for consumer goods.

For "GUARANTEE" means the repair or replacement free of components or parts of it recognized by their manufacturers as being defective in manufacture or materials. This warranty does not cover accidental damage or damage resulting from the loss, loss of use of the product, damages resulting from loss of information, stored by the client in any form. Furthermore, we assume no liability for any damage that may directly or indirectly, to persons, things or animals resulting from the failure to follow instructions given in the appropriate operating manual and on, especially the warnings regarding the INSTALLATION, OPERATION AND MAINTENANCE OF 'DEVICE.

The warranty is granted to those customers who submit the certificate in the package (if any) and above the original purchase invoice to an Authorized Service Center together with the product you are requesting a repair.

For consumers, ie those who purchase for purposes unrelated to his profession or business, you will apply the Legislative Decreet February 2, 2002, n.24. - Articles. 1519-bis and following of the Civil Code - (Two years under the terms of the law);
For other buyers, who usually purchased with a VAT, will be worth the legal guarantees provided for in Articles 1490 and following DC (One year under the conditions of the law).

Remain in each case subject to any extended warranties issued directly by the manufacturer.


YEAR WARRANTY

 
The type of warranty is carry-in (at service centers) except in the case of DOA or product that already has it not working on arrival.

In case of failure: contact your nearest service center or customer service Pit Stop Ltd Revolution
Validity of warranty: for the period indicated, from the date of invoice. on all parts of the product is not subject to wear due to malfunction due to faulty factory.

The warranty DOES NOT APPLY to the damage caused by neglect, incorrect installation and use and do not comply with warnings and instructions in the instruction manual or installation, by misuse, abuse by, for impairment, lightning, atmospheric phenomena, surges and Current, insufficient or irregular power supply, adaptation or modification, it 'the damage caused by misuse or INCONSISTENT WITH THE TECHNICAL MEASURES AND / OR SAFETY REQUIREMENTS IN THE COUNTRY IN WHICH THE DEVICE IS USED.

If, during the warranty period, one or more parts are replaced with a part for repair or parts not authorized by their manufacturers, or do not comply with security measures and appropriate quality for the same, or if the repair is carried out by UNAUTHORIZED staff, the buyer loses the right to warranty repairs.

ARE EXCLUDED from this warranty consumables considered subject to normal wear and tear such as ropes, batteries, lamps, bulbs, printer ribbons or registration, etc ...


Right of Withdrawal


Right of Withdrawal


Sales of goods over the Internet are governed by Legislative Decree n. 206/05 (Articles 50 to 68) which regulates the matter of distance, that is done outside of business premises.

This legislation establishes the right of withdrawal, which is the ability for the consumer to return the product purchased and the reimbursement of expenses incurred.

This right is reserved solely to natural persons (consumers), so it can not be exercised by legal persons and natural persons acting for purposes relating to their professional activity.

To exercise the right of withdrawal must be sent within 10 working days of receipt of goods, a statement in which it is his intention to withdraw from the contract.

The right of withdrawal does not apply to software products to computer software and audiovisual sealed open by the consumer.

The costs of returning the product to the consumer.

The right of withdrawal is lost if the returned product is not intact, that is:

not have the original
absence of product components (accessories, cables, instruction manuals etc.)
damage to the product for reasons other than transportation.






Procedure for exercise of the right of withdrawal

In case you have made a purchase at our site and you want to cancel the purchase, you will need to follow these simple steps:

Send to a Da Teatro s.r.l., within 10 working days of receipt of goods, by registered letter with acknowledgment of receipt, the form that is attached to the package with the shipping documents.

Anticipate communication via e-mail by connecting to the "Contact Us". Within one day you'll be sent a Return Authorization Number (RMA) that will identify your practice.

Provide, using a courier of your choice, shipping the product carefully packed in original packaging and complete with all accessories, instruction manuals and everything in origin content.

Protect against theft and damage during transport ship, and bear the resulting costs.
If the returned product has not been insured for the value indicated on the invoice, in case of damage or loss during shipping, by THEATRE Ltd. reserves the right to charge for any damage suffered by holding them amounts to be refunded.

Indicate on the package the Return Authorization Number (RMA) to be attributed Da Teatro s.r.l.. and ship the product to the address below no later than the second business day following receipt of the RMA number.

Da Teatro s.r.l. Jonio Avenue, 14 74023 Grottaglie Italy

Da Teatro s.r.l. will, by bank transfer, reimbursement for the cost of goods shipped and the first shipping within 14 working days after dispatch of the goods and not before the receipt of goods.

We encourage you to give your bank account directly on the form of withdrawal when sending the same by registered mail.





Lack of Compliance

Pursuant to Legislative Decree No. 24 of 02.02.2002, Da Teatro s.r.l. is liable to the consumer for any lack of conformity which exists at the time of delivery.

The lack of conformity is to be found:

malfunction;
internal damage to the cargo receipt is not found;
Wrong shipment;




The lack of conformity must be reported within 26 months from the date of purchase, this term comes from the duration of the warranty is 24 months plus 2 months is the time limit within which the defect must be notified of the product from the time which it started.

The guarantee will apply to products that present lack of conformity and / or malfunctions not evident at the time of purchase, provided the product is used correctly and with due diligence, that in accordance with its intended and as provided in any technical documentation , compliance with the various operational rules set out therein.

This guarantee is not applicable in case of negligence, carelessness in the use and maintenance of the product, as purchased in connection with electrical systems or any other type of connection is not up to standard. In case of lack of conformity, the consumer has the right to restore, without charge, the conformity of the goods by repair or replacement.








Procedure for exercise of the right to recovery.

Should any product purchased from our website has some difficulties with the operation, to obtain correction of the consumer goods to conform to the contract of sale will need to follow these simple steps:
1.
Within 2 days of receipt of the goods, send communication from Da Teatro s.r.l.. e-mail by connecting to the "Contact Us"

2.
Wait for a Return Authorization Number (RMA) identification of the practice you will be sent via e-mail at the email address that you left when you order within the next business day.

3.
Prepare the product carefully packed for shipping. Use the original packaging and the inclusion of all accessories, instruction manuals and everything in origin content, speed up the recovery of the lack of conformity.

4.
Indicate on the package the Return Authorization Number (RMA) to be attributed Da Teatro s.r.l.. and complete the form provided which is designed with the shipping documents in the area for the sender.


Within 2 working days from the allocation of the Return Authorization Number (RMA) will be withdrawn from by Da Teatro s.r.l.. through its carrier and at no additional charge.


Received and inspected the returned product, will restore to the lack of conformity in accordance with agreements reached
  

 




MANUFACTURER WARRANTY

All products on sale by Theatre Ltd., are covered by the warranty of the manufacturer pursuant to the regulations, as applicable, referred to in Legislative Decree No. 24 of 02.02.2002.

This guarantee will apply to products that present lack of conformity and / or malfunctions not evident at the time of purchase.

The 2-year warranty is personal and will apply only to the original buyer, being restricted to direct customers and not to dealers and resellers (in this case the warranty is 1 year).

Should any product purchased from our website has some difficulties with the operation, to obtain correction of the consumer goods to conform to the contract of sale will need to follow these simple steps:

Within 2 days of receipt of the goods, send communication from Da Teatro s.r.l.. e-mail by connecting to the "Contact Us".

Wait for a Return Authorization Number (RMA) identification of the practice you will be sent via e-mail at the email address that you left when you order within the next business day.

Prepare the product carefully packed for shipping. Use the original packaging and the inclusion of all accessories, instruction manuals and everything in origin content, speed up the recovery of the lack of conformity.

Indicate on the package the Return Authorization Number (RMA) to be attributed Da Teatro s.r.l.. and fill in copying paper which is specially provided along with the shipping documents in the area for the sender.

Within 2 working days from the allocation of the Return Authorization Number (RMA) will be withdrawn from by Da Teatro s.r.l. through its carrier and at no additional charge.


Received and inspected the returned product, will restore to the lack of conformity in accordance with the agreements.
In all other cases will need to contact your nearest service center.

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::: DA TEATRO S.R.L. ::: Viale Jonio, 14 - 74023 Grottaglie ( TA ) - TEL 099 4764881 Cell 334 6699213 FAX 099 4761411 P.IVA 02676040732 - REA TA162585
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